Contact Center
How are you overcoming the traditional pain points of most contact centers and transforming the contact center experience for your customers and agents?
Learn how modern CCaaS solutions can help with a vendor agnostic analysis of your options.
The Problem You Are Facing
How are you overcoming the traditional pain points of most contact centers and transforming the contact center experience for your customers and agents?
Have you enabled remote working to help overcome agent attrition?
- Have you enabled omni-channel support for your customers?
- Are you handling greater interaction volumes by using BOTs and providing agents more data to enable one-call resolution?
- Are you enriching customer interactions with data, AI and video?
- We help business select CCaaS solutions to transform their Customer and Employee Experience (CX and EX) and generate incredible relationships and CSAT.
- Does moving to the cloud offer scalability for your business?
- Aligned Technologies helps identify the best cloud providers.
- Are you evaluating the availability and reliability of moving your business to the cloud?
- We help businesses transition smoothly and cost-effectively to the cloud.
Achieving Your Vision
We help you select and implement the right technology solutions to achieve your vision. Our goal is simple: to make sure your CCaaS technology capabilities aligns with your business goals and remains within your technology budget.
Leverage our Tools and Expertise
Our proprietary tools and deep solutions expertise help you fast track your CCaaS technology evaluations and improve your technology decision-making.
Stay on Top of Changing Technologies
Our guides are experts in ensuring your CCaaS technology is properly aligned with your business goals and your business stays on top of the changing technologies and ahead of your competition.
Get the Most
Competitive Pricing
Our sourcing expertise makes sure you get the most competitive pricing for your new or existing CCaaS technology and our implementation expertise smoothens your implementation experience.
Guaranteeing Success
When you choose to work with an Aligned Technologies guide you take advantage of our proven “Technology Transformation Plan” (TTP). This is a simple 3 step plan for YOUR SUCCESS.
Confirm Goals
Confirm your technology initiatives and business goals and ensure they are properly aligned.
Evaluate Solutions
Leverage our tools and engineering experts to evaluate, shortlist, conduct demos, and make solution and provider recommendations.
Select, Implement
and Transform!
Become the company your competitors fear.
Let’s get started!
Aligned Pathfinder
Aligned's Pathfinder puts the universe of technology right at your fingertips to fast track your technology solutions research. Tools developed from decades of our guides, architects and engineers research from helping thousands of clients with the latest technologies. Watch this one minute video to get a glimpse of the power of Pathfinder.
Solution Demo
CCaaS 101 - Make CX (Customer Experience) Your Competitive Advantage
Solution Demo
UCaaS 101 - The Complete Communications Platform
Solution Demo
UCaaS 101 - Communicate, Collaborate, Perform
