Contact Center

How are you overcoming the traditional pain points of most contact centers and transforming the contact center experience for your customers and agents?

Learn how modern CCaaS solutions can help with a vendor agnostic analysis of your options.

The Problem You Are Facing

contact center as a service

How are you overcoming the traditional pain points of most contact centers and transforming the contact center experience for your customers and agents?

Have you enabled remote working to help overcome agent attrition?

  • Have you enabled omni-channel support for your customers?
  • Are you handling greater interaction volumes by using BOTs and providing agents more data to enable one-call resolution?
  • Are you enriching customer interactions with data, AI and video?
  • We help business select CCaaS solutions to transform their Customer and Employee Experience (CX and EX) and generate incredible relationships and CSAT.
  • Does moving to the cloud offer scalability for your business?
  • Aligned Technologies helps identify the best cloud providers.
  • Are you evaluating the availability and reliability of moving your business to the cloud?
  • We help businesses transition smoothly and cost-effectively to the cloud.

Achieving Your Vision

We help you select and implement the right technology solutions to achieve your vision. Our goal is simple: to make sure your CCaaS technology capabilities aligns with your business goals and remains within your technology budget.

Leverage our Tools and Expertise

Our proprietary tools and deep solutions expertise help you fast track your CCaaS technology evaluations and improve your technology decision-making.

Stay on Top of Changing Technologies

Our guides are experts in ensuring your CCaaS technology is properly aligned with your business goals and your business stays on top of the changing technologies and ahead of your competition.

Get the Most
Competitive Pricing

Our sourcing expertise makes sure you get the most competitive pricing for your new or existing CCaaS technology and our implementation expertise smoothens your implementation experience.

Guaranteeing Success

When you choose to work with an Aligned Technologies guide you take advantage of our proven “Technology Transformation Plan” (TTP). This is a simple 3 step plan for YOUR SUCCESS.

Confirm Goals

Confirm your technology initiatives and business goals and ensure they are properly aligned.

Evaluate Solutions

Leverage our tools and engineering experts to evaluate, shortlist, conduct demos, and make solution and provider recommendations.

Select, Implement
and Transform!

Become the company your competitors fear.

Let’s get started!

Aligned Pathfinder

Aligned's Pathfinder puts the universe of technology right at your fingertips to fast track your technology solutions research. Tools developed from decades of our guides, architects and engineers research from helping thousands of clients with the latest technologies. Watch this one minute video to get a glimpse of the power of Pathfinder.

Solution Demo

CCaaS 101 - Make CX (Customer Experience) Your Competitive Advantage

In this webinar we review CCaaS (Contact Center as a Service) and CX (Customer Experience) trends and then demo how Talkdesk, a Gartner recognized leading cloud CCaaS solution provider, have created a fully scalable and flexible platform with an amazing 100% uptime SLA guarantee to deliver a differentiating (CX) Customer Experience for any of it’s clients.

Solution Demo

UCaaS 101 - The Complete Communications Platform

In this webinar we review and demo how Vonage Business have created a single platform capable of handling literally any business’ evolving communication needs. Vonage’s Communications Platform and their proprietary technology stack is built on AWS using micro-services for maximum scalability and reliability.

Solution Demo

UCaaS 101 - Communicate, Collaborate, Perform

In this webinar we review and demo how to transform your employees’ satisfaction and performance with what Gartner recognizes as the world’s leading Unified Communications as a Service (UCaaS) solution, RingCentral Office®. We provide insight into the incredible growth in adoption of this technology and explain why implementing UCaaS really should be any business’ first DR and remote working enablement initiative.