CCaaS 101 – Make CX (Customer Experience) Your Competitive Advantage

In this webinar we review CCaaS (Contact Center as a Service) and CX (Customer Experience) trends and then demo how Talkdesk, a Gartner recognized leading cloud CCaaS solution provider, have created a fully scalable and flexible platform with an amazing 100% uptime SLA guarantee to deliver a differentiating (CX) Customer Experience for any of it’s clients.

Talkdesk’s proprietary latest generation technology solution is built on AWS using micro-services for maximum scalability and reliability. In this demo they show how their solution integrates seamlessly with an increasing number of CRMs (such as Salesforce) and business applications through their “Talkdesk App Store” and with “clicks not code” thus fast-tracking and simplifying implementations.

In short, Talkdesk’s solution can immediately increase the productivity of your agents, improve your EX (Employee Experience) to reduce attrition, while allowing you to increase the customer data being collected and interpreted with AI (Artificial Intelligence) to provide an amazing and personalized CX (Customer Experience) for your clients and thus significantly improve your CSAT (Customer Satisfaction) scores.

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