In this webinar we review CCaaS (Contact Center as a Service) and CX (Customer Experience) trends and then demo how RingCentral’s CCaaS solution is enriching it’s clients’ customer and agent experiences and transforming their customer relationships.
RingCentral has long been a leader in application integrations and now by leveraging these strengths they are now leading the revolution in Customer Experience by enabling effortless collaboration between contact center agents, other specialists within the core business and of course the customers they are supporting and servicing. RingCentral’s solution integrations enable customers to receive differential levels of intelligent support (assisted by AI) on their own terms and through enriched channels of their own choosing, phone, email, chat, fax, SMS and even social media applications.
Agents using RingCentral’s Collaborative CCaaS solution get fast answers to tougher customer questions by collaborating within their contact center teams and externally with experts across the organization. The results? Significant cost savings for contact centers through more efficient use of enterprise resources, quicker ramp-up times for new agents, faster contact resolution, happier agents, satisfied customers, and deeper, longer-lasting customer relationships.
