CCaaS 101 – Providing Great Customer and Agent Experiences

Contact Centers are increasingly replacing Storefronts for most businesses as they battle with the side-effects of COVID and how to safely provide a differentiated level of service to their clients. To this end, in this webinar we review CCaaS (Contact Center as a Service) and CX (Customer Experience) trends and then demo how Vonage, with their integrated CCaaS, UCaaS (Unified Communications) and CPaaS (Communications Platform) solutions, deliver a seamless and memorable Customer Experience (CX) for their clients and an exceptional Employee Experience (EX) for their agents (no matter where they are located).

Vonage arguably has the world’s most flexible communications platform, and their CCaaS solutions are flexible and customizable. In this demo you get to see how easy it is to create a personalized experience for your customers and also how Vonage APIs connect to various applications, including CRMs (such as Salesforce), its business workflows, AI chatbots, data analytics and more, providing relevant data to your agents and improving both the customer and agent experiences.

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